04-14-2012, 03:03 AM
This is the reply I got from ROBLOX in less then 24 hours. Couldn't be happier.
Bryce, Apr 13 19:28 (PDT):
Hello,
Thank you for contacting us. The account was temporarily suspended for security reasons as we believed that the accounts credentials had been compromised. We can reopen the account and reset the password once we are able to confirm ownership of the account. Please read the following below.
In order for us to reopen your account and reset your password, we must verify ownership of the account. Please send us an email from the billing email address or the verified email address (for free accounts) on the account. That email address is different than the one you are using here. You must log into that email account and send the password reset request from there in order for us to be able to assist you further.
Please include your user name in your new email.
Thanks!
Bryce
Bryce, Apr 13 19:28 (PDT):
Hello,
Thank you for contacting us. The account was temporarily suspended for security reasons as we believed that the accounts credentials had been compromised. We can reopen the account and reset the password once we are able to confirm ownership of the account. Please read the following below.
In order for us to reopen your account and reset your password, we must verify ownership of the account. Please send us an email from the billing email address or the verified email address (for free accounts) on the account. That email address is different than the one you are using here. You must log into that email account and send the password reset request from there in order for us to be able to assist you further.
Please include your user name in your new email.
Thanks!
Bryce
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